Privacy Policy

At Sunco Lamp Store, we believe that just as proper lighting creates the perfect ambiance for your space, proper privacy practices create the perfect environment of trust for our customers. Your privacy is as important to us as the quality of our 2700K Soft White to 5000K Daylight lighting solutions.

1. Introduction

Sunco Lamp Store (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website suncolampshop.com or make purchases of our premium lighting products.

2. Information We Collect

Personal Information

• Contact Details: Name, email address, shipping address, and phone number
• Payment Information: Credit card details (processed securely through our payment partners), PayPal account information
• Order History: Records of your purchases, including preferences for specific lighting types like Dimmable, Color Selectable, or Motion Activated products
• Communication Data: Correspondence with our customer service team

Technical Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, products viewed, time spent on site
• Location Data: General geographic location for shipping and regional compliance

3. How We Use Your Information

We use your information to illuminate your shopping experience:

• Order Processing: To process and fulfill your orders for Garage Lighting, Landscape Lighting, and other premium lighting solutions
• Customer Service: To provide support and respond to inquiries about our products
• Personalization: To recommend lighting solutions that match your preferences, whether you prefer 3000K Warm White ambiance or 4000K Cool White workspace lighting
• Security: To protect against fraud and unauthorized transactions
• Improvements: To enhance our website and product offerings based on customer usage patterns
• Communication: To send order confirmations, shipping updates, and respond to customer service requests

4. Data Sharing and Disclosure

We value your trust and only share your information in limited circumstances:

• Service Providers: With trusted partners who assist in payment processing, shipping, and website operations
• Legal Compliance: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share specific information

We never sell your personal information to third parties for marketing purposes.

5. International Data Transfers

As we serve customers worldwide (excluding Asia and select remote regions), your information may be processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable laws.

6. Data Storage and Security

We implement robust security measures to protect your data:

• Encryption: All sensitive data is encrypted during transmission using SSL technology
• Secure Storage: Payment information is never stored on our servers
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Monitoring: Continuous security monitoring and fraud detection systems

While we implement these comprehensive security measures, no electronic transmission or storage is 100% secure. We encourage you to use strong passwords and protect your login information.

7. Your Rights and Choices

You have control over your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, machine-readable format
• Restriction: Request limitation of how we use your personal information

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for basic site functionality and secure checkout
• Preference Cookies: Remember your lighting preferences and shopping cart
• Analytics Cookies: Help us understand how customers interact with our site
• Marketing Cookies: Show relevant lighting products and promotions

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.

9. Children’s Privacy

Our website and lighting products are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Order information is typically retained for 7 years for tax and business record purposes.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website with an updated effective date.

12. Contact Information

Thank you for trusting Sunco Lamp Store with your lighting needs and your personal information. We’re committed to providing both exceptional lighting solutions and exceptional privacy protection.