Our Commitment: Just as we’re dedicated to providing premium lighting solutions from 2700K Soft White to 5000K Daylight, we’re equally committed to ensuring your complete satisfaction with every purchase.
Returns & Exchanges Overview
At Sunco Lamp Store, we want you to be delighted with your lighting purchase. If you’re not completely satisfied, we offer a straightforward returns and exchanges process within 15 days of receiving your order.
Return & Exchange Eligibility
To be eligible for a return or exchange:
- Items must be returned within 15 days of delivery
- Products must be in original condition, unused, and in original packaging
- All accessories, manuals, and components must be included
- Original proof of purchase is required
Non-Returnable Items
Based on our product features and technical specifications, the following items cannot be returned or exchanged:
- Special Order/Custom Lighting: Color Selectable fixtures programmed to specific preferences
- Opened Dimmable Products: Once installed and tested with dimming systems
- Motion Activated Lights: If the sensor has been activated and configured
- Dusk To Dawn Sensors: Once installed and operational
- Application-Specific Lighting: Custom Garage Lighting or Landscape Lighting configured for specific installations
Return Process – Step by Step
- Submit Return Request: Contact our customer service team within 15 days of receiving your order
- Receive Authorization: We’ll provide a Return Authorization Number and instructions
- Package Items Securely: Include all original packaging and materials
- Ship to Our Address: Use a trackable shipping method to:
Sunco Lamp Store Returns
15771 West 64th Avenue
Arvada, CO 80403 - Processing: Allow 3-5 business days for processing once we receive your return
Refund Timeline & Methods
Once we receive and inspect your return:
- Processing Time: 3-5 business days after we receive your returned item
- Refund Method: Refunds will be issued to your original payment method
- Credit Card/PayPal: 5-10 business days to appear on your statement
- Shipping Costs: Original shipping fees are non-refundable
- Restocking Fee: No restocking fees for eligible returns
Exchange Process
For exchanges (subject to availability):
- Follow the same return process above
- Clearly indicate the desired replacement product
- We’ll ship the new item once we receive your return
- Price differences will be refunded or charged accordingly
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Sunco Lamp Store Customer Service Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product(s) to Return: [Product Name and SKU]
Reason for Return: [Please specify: Wrong product, Damaged, Not as described, Change of mind, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Contact Information:
Full Name: [Your Full Name] Email: [Your Email] Phone: [Your Phone Number]
Please provide return instructions and the required Return Authorization Number.
Thank you,
[Your Name]
Damaged or Incorrect Items
If you receive a damaged item or incorrect product:
- Contact us within 48 hours of delivery
- Provide photos of the damaged item or incorrect product
- We’ll arrange for a replacement at no additional cost
- In some cases, we may request return of the original item
Need Assistance?
Our customer service team is here to help illuminate any questions about returns or exchanges:
Email: [email protected]
Response Time: Within 24 hours during business days
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM MST
Lighting Satisfaction Guarantee: We stand behind the quality of our 3000K Warm White to 4000K Cool White lighting solutions and are committed to ensuring your complete satisfaction with both our products and our service.