Illuminating Your Experience with Premium Lighting Solutions
Our Commitment to You
At Sunco Lamp Store, we’re dedicated to providing exceptional lighting solutions ranging from 2700K Soft White to 5000K Daylight. Our commitment extends beyond the sale to ensure your complete satisfaction with every aspect of your shopping experience.
Shipping Information
Available Shipping Methods
Standard Shipping
Carrier: DHL or FedEx
Cost: $12.95
Delivery Time: 10-15 business days after shipment
Tracking: Included
Free Shipping
Carrier: EMS
Cost: FREE for orders over $50
Delivery Time: 15-25 business days after shipment
Tracking: Included
Shipping Coverage: We ship globally, excluding some Asian countries and remote areas. Please contact us if you have questions about shipping to your location.
Accepted Payment Methods
We accept the following secure payment options:
- Visa
- MasterCard
- JCB
- PayPal
Returns & Exchanges Policy
Return Window: 15 days from the date of delivery
Return Eligibility Requirements
- Items must be returned within 15 days of delivery
- Products must be in original condition, unused, and in original packaging
- All accessories, manuals, and components must be included
- Original proof of purchase is required
Non-Returnable Items
Due to their technical nature and customization features, the following items cannot be returned or exchanged:
- Special Order/Custom Lighting: Color Selectable fixtures programmed to specific preferences
- Opened Dimmable Products: Once installed and tested with dimming systems
- Motion Activated Lights: If the sensor has been activated and configured
- Dusk To Dawn Sensors: Once installed and operational
- Application-Specific Lighting: Custom Garage Lighting or Landscape Lighting configured for specific installations
Step-by-Step Return Process
Submit Return Request
Contact our customer service team within 15 days of receiving your order at [email protected]
Receive Authorization
We’ll provide a Return Authorization Number and detailed instructions
Package Items Securely
Include all original packaging, manuals, and accessories
Ship to Our Address
Use a trackable shipping method to:
Sunco Lamp Store Returns
15771 West 64th Avenue
Arvada, CO 80403
Processing
Allow 3-5 business days for processing once we receive your return
Refund Timeline & Methods
- Processing Time: 3-5 business days after we receive and inspect your return
- Refund Method: Refunds issued to your original payment method
- Credit Card/PayPal: 5-10 business days to appear on your statement
- Shipping Costs: Original shipping fees are non-refundable
- Restocking Fee: No restocking fees for eligible returns
Exchange Process
For exchanges (subject to product availability):
- Follow the same return process above
- Clearly indicate your desired replacement product
- We’ll ship the new item once we receive your return
- Price differences will be refunded or charged accordingly
Damaged or Incorrect Items
If you receive a damaged item or incorrect product:
- Contact us within 48 hours of delivery
- Provide photos of the damaged item or incorrect product
- We’ll arrange for a replacement at no additional cost
- In some cases, we may request return of the original item
Need Assistance?
Our customer service team is here to help illuminate any questions about shipping, returns, or exchanges:
Email: [email protected]
Response Time: Within 24 hours during business days
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM MST
Lighting Satisfaction Guarantee
We stand behind the quality of our lighting solutions, from 3000K Warm White to 4000K Cool White, and are committed to ensuring your complete satisfaction with both our products and our service.