Welcome to Sunco Lamp Store! These Terms and Conditions govern your use of our website, suncolampshop.com, and your purchase of our premium lighting solutions. By accessing our site or making a purchase, you agree to these terms. Please read them carefully to understand your rights and responsibilities, as well as our commitment to providing you with an exceptional shopping experience.
1. Introduction
Sunco Lamp Store (“we,” “us,” or “our”) operates an online store specializing in high-quality lighting products, including options like 2700K Soft White, 3000K Warm White, 4000K Cool White, 5000K Daylight, and customizable features such as Dimmable, Motion Activated, and Dusk To Dawn sensors. Our target customers include homeowners, businesses, and professionals seeking reliable, energy-efficient lighting for applications like garage lighting and landscape lighting. Our website is designed with a user-friendly, informative style to help you find the perfect lighting solution. By using our site, you acknowledge that you are at least 18 years old or have parental consent, and you agree to comply with these terms.
2. User Obligations and Responsibilities
As a user of Sunco Lamp Store, you have certain responsibilities to ensure a smooth experience:
- Account Accuracy: If you create an account, you must provide accurate and current information. You are responsible for maintaining the confidentiality of your login details and for all activities under your account.
- Prohibited Activities: You agree not to use our website for any unlawful purpose, such as fraud, hacking, or distributing malicious content. Do not attempt to interfere with the site’s functionality or access others’ personal data without authorization.
- Compliance with Laws: You must comply with all applicable local, state, and international laws when using our site and purchasing products. This includes adhering to import regulations if you are ordering from outside the United States.
- Return Eligibility: If you initiate a return, you are responsible for ensuring the product is in its original condition, unused, and includes all packaging and accessories. Non-returnable items, as specified in our Returns Policy, are your responsibility once purchased.
3. Products and Services Description
We offer a wide range of lighting products designed to meet diverse needs:
- Product Features: Our inventory includes color temperature options (e.g., 2700K to 5000K), dimmable lights, motion-activated sensors, and application-specific items like garage and landscape lighting. Some products, such as Color Selectable fixtures, can be customized to your preferences.
- Quality Assurance: All products are described accurately on our site. However, slight variations in color or appearance may occur due to screen settings or manufacturing processes. We strive to provide high-quality items that meet industry standards.
- Non-Returnable Items: Due to their technical nature, certain products cannot be returned once used or configured, including custom lighting, opened dimmable products, and motion-activated lights with activated sensors. Please review product details carefully before purchasing.
- Availability: Product availability is subject to change. If an item is out of stock, we will notify you promptly and may offer alternatives or a refund.
4. Order and Payment Terms
When you place an order with Sunco Lamp Store, you agree to the following terms:
- Order Processing: Orders are processed within 1-2 business days. Once processed, you will receive a confirmation email. We reserve the right to cancel any order due to errors, fraud, or unavailability.
- Payment Methods: We accept secure payments via Visa, MasterCard, JCB, and PayPal. By providing payment information, you represent that you are authorized to use the chosen method. All transactions are encrypted for security.
- Shipping: We ship globally, excluding some Asian countries and remote areas. Shipping options include:
- Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after shipment.
- Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment.
- Taxes and Duties: Prices listed do not include applicable taxes, duties, or import fees. You are responsible for any additional charges imposed by your country’s authorities.
- Order Changes: Changes to orders are only possible if the order has not been shipped. Contact us at [email protected] for assistance.
5. Intellectual Property
All content on this website, including text, images, logos, and product descriptions, is the property of Sunco Lamp Store or our licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written permission. Unauthorized use may result in legal action.
6. Liability Limitations
While we strive for accuracy and quality, Sunco Lamp Store’s liability is limited as follows:
- Product Use: Our products are intended for residential and commercial use as described. We are not liable for damages resulting from misuse, improper installation, or failure to follow instructions.
- Website Availability: We do not guarantee uninterrupted access to our site and are not responsible for temporary outages or errors beyond our control.
- Indirect Damages: To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our products or website, such as lost profits or data.
- Total Liability: Our total liability for any claim related to your purchase shall not exceed the amount you paid for the product in question.
This limitation does not affect any statutory rights you may have under consumer protection laws.
7. Returns, Refunds, and Exchanges
Our commitment to your satisfaction is outlined in our Returns & Exchanges Policy, which is incorporated into these terms:
- Return Window: Returns must be initiated within 15 days of delivery. Items must be unused, in original packaging, and include all components.
- Process: Contact us at [email protected] to request a return. We will provide a Return Authorization Number and instructions. Ship items to: Sunco Lamp Store Returns, 15771 West 64th Avenue, Arvada, CO 80403, USA, using a trackable method.
- Refunds: Refunds are processed within 3-5 business days after we receive and inspect the return. They are issued to the original payment method and may take 5-10 business days to appear on your statement. Original shipping fees are non-refundable.
- Exchanges: Exchanges are subject to availability. Follow the return process and specify the desired replacement. Price differences will be adjusted accordingly.
- Damaged or Incorrect Items: Report these within 48 hours of delivery with photos. We will arrange a replacement at no cost.
8. Privacy and Data Protection
We value your privacy. Our Privacy Policy (available on our website) explains how we collect, use, and protect your personal data. By using our site, you consent to our data practices, which comply with applicable laws like the GDPR for international customers.
9. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of the State of Colorado, United States. Any disputes shall be resolved in the courts of Arvada, CO. For concerns, we encourage you to contact us first at [email protected] to seek an amicable solution.
10. Changes to Terms
We may update these Terms and Conditions periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top will indicate revisions. Continued use of our site after changes constitutes acceptance of the new terms.
11. Contact Information
If you have questions about these Terms and Conditions, our products, or your orders, please reach out:
- Email: [email protected]
- Address: Sunco Lamp Store, 15771 West 64th Avenue, Arvada, CO 80403, USA
- Response Time: Within 24 hours during business days (Monday-Friday, 9:00 AM – 5:00 PM MST)
Thank you for choosing Sunco Lamp Store. We are dedicated to illuminating your experience with reliable lighting solutions and exceptional service.